Contact Us
Questions, feedback, or a correction? We'd love to hear from you.
Get in touch
The best way to reach us is by email. We read every message and aim to respond within a few business days.
Reporting incorrect BIN data
Our BIN data is best-effort and community-sourced, so occasional errors are possible. If a lookup returns something wrong, email us the BIN (the first 6-8 digits only — never a full card number) and what you expected, and we’ll review it.
What we can’t help with
We’re an informational tool, so there are things we simply can’t do:
- We cannot look up who owns a card or access any account.
- We cannot verify whether a card is active, valid for payment, or has funds.
- We cannot help with disputes, chargebacks, or suspected fraud — please contact your bank or card issuer directly.
Privacy
Please don’t send full card numbers or sensitive personal information by email. See our Privacy Policy for how we handle data.